What Is The Need For Managed VoIP Services & What Types Of MSP

  • Most companies evaluate, implement, or operate IP and VoIP telephony systems over the WAN. However, despite their active deployment of the system, they face significant challenges with regard to effective supervision and management. This is because IT budgets will level off or decrease as demand from telecommunications support companies increases. In addition, the number of employees in IT departments is stagnant or declining, and companies must do more with less.

    The problem is that for voip managed services, there must be a telephony-style quality of service (QoS). There is no time to lose packets or stop communication. Previously, companies addressed IP telephony performance issues by assigning more staff to monitor and manage. At the time, these companies had the budget to hire specialists and staff to solve problems.

    Given a fixed budget, companies often take one of two approaches: Some companies buy specialized IP telephony management tools to help existing staff identify and solve problems accurately and efficiently. Others use third-party MSPs to monitor and manage the system and troubleshoot user problems.

    MSPs are in a particularly good position because many companies find it difficult to manage their VoIP networks and applications internally. Network administrators are often surprised to find how many tools they need. Companies typically purchase one to six (on average two) additional surveillance products to effectively manage their IP telephony services. These include tools to address configuration, application and network performance, change and asset management, and event correlation.

    Additionally, network administrators say that while many IP PBX providers, such as Alcatel-Lucent, Avaya, Cisco, Mitel, Nortel, Shoretel, and Siemens, offer different levels of management and monitoring in their products. I have noted that these must be supplemented by a third party. tool. Worse still, customers often achieve this 24 to 36 months after going into production.

    What kind of MSP do customers want for managed VoIP services?

    This is when clients tend to use MSP. They also tend to rely on small regional MSPs to provide managed VoIP services. In fact, 60% of organizations with fewer than 1,000 employees use regional MSPs. why? They like the local presence and the security of knowing that an expert can be on the spot right away. Plus, they see MSPs as an extension of their IT staff. This is not always the case for large global MSPs.